Yours is a very bad hotel

In 2001, US businessmen Tom Farmer and Shane Atchison drafted this complaint against Doubletree Club Hotel in Houston.

The night clerk, Mike, had informed them there was only one room available.  He told them this after the businessmen had already made and confirmed their reservation.

But what really irked the two men was Mike’s arrogant and unhelpful behaviour.  Sounds familiar!

Read their presentation here.



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